FAQ
Q&A
About us
Q: What kind of products do you sell?
A: We offer a variety of health and beauty products such as skincare, hair care, makeup, supplements, vitamins, and personal care items.
Q: Are your products safe and authentic?
A: Yes, we ensure that all of our products are sourced from reputable brands and manufacturers. We also conduct quality checks to ensure that our products meet safety and authenticity standards.
Q: How do I know if a product is right for me?
A: We understand that choosing the right product can be difficult. That's why we provide detailed product descriptions and customer reviews to help you make an informed decision. Additionally, our customer service team is always available to answer any questions you may have.
Q: Do you offer any discounts or promotions?
A: Yes, we occasionally offer discounts and promotions. Please sign up for our newsletter or follow us on social media to stay up-to-date on our latest offers.
Payment
Q: What are the payment options available?
A: We accept payments through credit cards, debit cards, and PayPal.
Shipping
Q: What shipping options do you offer?
A: We offer several shipping options, including standard shipping, expedited shipping, and international shipping.
Q: Can I track my order?
A: Yes, once your order has shipped, you will receive a tracking number that you can use to track your package online.
Q: Do you offer free shipping?
A: We offer free shipping for orders over a certain amount, which varies depending on your location and the shipping method.
Q: How long does it take for my order to arrive?
A: Delivery times may vary depending on your location and shipping method. We typically process orders within 1-2 business days and shipping times (UK based) may take 3-5 business days. More information on delivery estimates can be found in our shipping policy or at checkout.
Returns & Cancellations
Q: What is your return policy?
A: We accept returns for unused and unopened products within 30 days of delivery. Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival.
Q: Can I cancel my order?
A: If you need to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been shipped, we may not be able to cancel it.
Customer Service
Q: How can I contact customer support?
A: You can contact us through our website's customer support page or via email. We typically respond within 24-48 hours.
Email: sales@pharmarcade.net